Customer Service Advisor (9am - 5pm) Location: Harborne Salary: £16,485.28 rising to £16,956.21 per annum based on 35 hours Expires: Wednesday 13 February 2019 Customer Service Advisor (9am – 5pm) Location: Harborne Salary: £16,485.28 rising to £16,956.21 per annum based on 35 hours Mon - Fri 09.00 - 17.00 and Sat 09.30 - 12.30 Permanent Are you committed to delivering superior customer service? Do you have the drive to understand and meet the needs of our members? Known for having an eye for detail and the ability to multitask while remaining in control and customer focused? Sound like you? We have your next opportunity waiting for you at our Harborne branch. No previous financial services experience? Don’t worry, we take pride in the fact that our branch team are from all walks of life. You bring the potential and we will provide you with all the training you need to WOW our customers. What we’re looking for: At the core, you’re a strong people’s person with a flair for customer service A confident communicator with the intuition and skills to understand the needs of our customers You have an impeccable eye for detail and thrive on getting things right first time Basic computer skills, as you will be navigating different systems and processing information when talking to our customers What you’ll do: Get the basics right – make it easy and straightforward for our customers to deal with us by effectively performing all levels of cashiering duties and keeping up to date with West Brom policies and procedures. Be there for our customers – make them feel welcome and build their trust by doing the right thing. Treat our customers as individuals, get to know them and tailor your approach to cater for their specific needs. Become an expert – our robust training programme combined with your raw potential will launch you into expert status. An ambassador for the West Brom, someone our customers and fellow colleagues can rely on. What’s in it for you? We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits: Generous annual leave starting at 25 days + bank holidays Performance related pay scheme Pension scheme where we will match your contribution up to 10% Social club membership – dozens of discounts available for a wide variety of family days out and events Corporate health plan with the option to include family members Discounted travel cards West Brom staff car scheme Flexibility - At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. We recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. If you are interested in applying for a role with us and have a need for flexibility within your working schedule please discuss this with our recruitment team when making an application as wherever possible we’ll be open to a flexible working pattern. Why choose the West Brom? We are proud of our heritage and absolutely believe that the West Brom is a great place to work. Check out our careers page to find out more about our culture and benefits. https://www.westbrom.co.uk/careers *Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.