Job Title: Customer Service Advisor - PART TIME (20hrs in Training 4-8pm) Training Hours - 20hrs per week is required while your in the training en vironment . Monday - Friday 4-8pm (8 weeks Training) Please note we can not offer holidays within the training period. Once your training is complete you will have the opportunity to increase or decrease your working hours with a min requirment of 16 to max 25hrs per week. Example - Hours of Work : 4-8pm - Friday including Rotational Saturdays or 2-6pm Mon - Friday including Rotational Saturdays START DATES: 01.10.18 & 29.10.18 Here at SSE we pride ourselves on delivering excellent customer service and stand by our core values making us a great place to work, which is what makes us one of the biggest energy competitors out there. We’re not just an energy company, we’re here to listen and provide an excellent range of products and services, as well as saving you money where we can. If you are resilient, hard-working and are all about treating customers fairly then you could be what SSE are looking for. Location: Cumbernauld Starting Salary: £18,872 pro rata for Part time Permanent | Part Time Hours The Role Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customer’s accounts and answering complex queries whilst keeping to a first call resolution. Your Skills and Experience You’ll be adaptable to change as this is key to your success as well as the growth of our business. You’ll think on your feet, listen to our customers, display empathy and ensuring you meet the customer’s expectation. You will work individually, as well as being part of a larger team in a fast-paced environment where you will thrive to be the best. We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We will train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you are applying for today. Our Benefits We have fantastic benefits on offer at SSE, as well as the opportunity to progress your salary and career with us. Our benefits include: 34 days paid holiday and the opportunity to buy additional holidays (Pro- rata for Part Time) Contributory pension scheme Childcare vouchers Gym discounts Discounted health cover Staff discount on SSE products Travel Season Ticket loans Staff access to SSE Reward Vodafone Employee Advantage Scheme Discount offers and cashback from a range of high street brands Next Steps Just click the Apply button to submit your application, it doesn’t take long. If you’re successful, we will conduct some pre-employment checks.