Customer Service Scheduler - 360 Resourcing Solutions

Our client are looking for a highly motivated experienced Customer Service Scheduler to join their growing Customer Service Team based in Chandlers Ford. Joining us on a full time, permanent basis in return for a competitive salary of up to £23,000 per annum (DOE).

Our client is a fast-growing technology company provide high quality business solutions tailored to individual customer requirements. 

The Customer Service Scheduler role:

The ideal candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.  You will be responsible for incoming calls, routing engineers, dealing with customers queries and offering 1st line support where necessary.

Key responsibilities of their Customer Service Scheduler:

- Answer incoming calls in a professional manner and deal with enquiries

- Route engineers ensuring the most effective use of their time

- Ensure that agreed service levels to customers are met or exceeded

- Provide customers with engineer’s arrival times

- Close down engineer’s calls when completed

- Track and source parts for devices

- Liaise with 3rd party suppliers

- Assist customers with simple user fixes over the phone

- Various administrative duties

Required Skills and Experience of their Customer Service Scheduler:

- Excellent customer service skills

- Confident telephone manner

- Problem solver and logical thinker

- Ability to multi-task and work under pressure

- Experience in working a scheduler desirable

What’s in it for you as our client’s Customer Service Scheduler?

In return for your hard work we offer a competitive benefits package, to include:
- 23 days holiday rising to 28, plus bank holidays

- Stakeholder Pension Scheme

- Healthcare Cashplan

- Voucher and discount hub

- Cycle to work scheme

If you feel have the skills and experience to become our client’s Customer Service Scheduler please click ‘apply’ today, they’d love to hear from you!