SF Group are currently recruiting for a Customer Service Representative for an evolving business, this is a fantastic opportunity to join a growing company based in Nottingham.
The Customer Services Representative is responsible for assisting internal and external customers to provide and process information in response to company enquiries and requests. The client are seeking a motivated person who has an analytical mind and someone a candidate who has a strong business acumen with strong excel skills.
The key duties are:
•Answer the telephone
•Communicate with customers regarding orders and queries on orders
•Managing on a weekly, monthly basis the backorders and keeping customers informed
•Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
•Anticipating any stock issues and therefore short shipments, liaising and working with relevant departments to achieve order fulfilment
•To communicate with the sales force regarding orders and queries
•To build relationships with customers through pro-active communication
•Resolve customer complaints by investigating problems, developing a solution and resolve with the customer
•Ensure returns are dealt with in a timely manner
•Promote a positive and responsive attitude to all customer requirements, investigating causes and proposing solutions to the organisation
•Have a clear understanding of export, control and customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships
The successful candidate will have strong communication skills, both written and verbal along with previous experience of working in a busy and demanding customer service role.
International export experience would be advantageous and it would be advantageous to be able to speak a Modern European language, however this is not essential.
Salary £22,000 -£25,000
(Depending on Experience)
Working Hours 9.00 am - 5.00 pm Monday - Friday
If you feel like you have the relevant experience for this particular role please apply online!