37.5 hours per week, Monday – Friday 9-5 pm
£15268.50 - £16282.50 (depending on experience) + bonus + pension + more
The Customer Service Representative role
Fast paced, high energy and award winning. We provide a high-quality service to our trade and home customers who order from our catalogues and websites.
Receiving a call from someone wishing to place an order, to providing additional product information or helping a customer with a delivery query; you’ll ensure outstanding customer service is delivered every time. Your proactive conversations and ‘can do’ attitude will ensure you identify opportunities to drive further sales to work towards meeting team targets.
The skills you need as a Customer Service Representative
You’ll be great at engaging with customers, creating a personal and positive experience through building strong relationships and rapport. Thriving under pressure you’ll possess a good level of resilience – our Contact Centre can get very busy! Good at problem solving and with strong communication skills, both written and verbal, you’ll be comfortable talking to a variety of people with a wide range of requirements and finding the right solutions.
You’ll need a good standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook.Product knowledge is not essential as you’ll receive top notch training, have the support from our wider team, and excellent tools to help you through your day. That said; a passion, interest or experience in pens and paper would be a great start.
About Choice Stationery Supplies
Choice Stationery Supplies is a family business formed way back in 1998 from the shed in the back garden. To this day it remains a family business owned and run by the Andrews Family doing what it set out to do back in 1998 - provide quality inkjet cartridges and supplies at competitive prices...but, thankfully, no longer in the garden shed.
Choice Stationery Supplies started its life in Minehead, West Somerset.
Following expansion, we relocated about 10 miles up the road where we had a bespoke warehouse and remained there until 2008 when we relocated again through expansion to bespoke premises in Taunton, Somerset with our offices and warehouse all under one roof. We're proud to employ local people with a vast knowledge of the different aspects of the trade, to include both printer consumables and stationery, some of our staff have been with us since Choice began and are an important part of the company’s success.
You’ll be rewarded with 28 days holiday, company pension scheme, Perkbox employee benefits account, bike to work scheme and free staff car parking.
(depending on experience) + bonus + pension + more