Customer Service Coordinator
17K - 20K
Venatu Recruitment Group are currently working alongside our client in recruiting for a Customer Service Coordinator based in Doncaster. This role is to proactively support the Customer Service department with orders and products by telephone and email. The role is varied and very demanding which requires the individual to work as a team in order to support all customer requirements.
* Answering all enquiries regarding orders and products by both telephone and email.
* Ensure all email and telephone enquires and answered in a timely manner on behalf of the customer.
* Assisting in all day to day tasks, such as relevant market research around products and price comparisons.
* Liaising with other departments within the business to ensure the department runs smoothly.
* Working alongside the sales team in processing sales orders
* Processing drops ships and checking stock orders
* Monitoring reports
* Ordering merchandise
* Carrying out competitor analysis
* Assist with customer service activities
* Carrying our live chat
* Updating CRM system
* Excellent organisational and communication skills
* Proactive approach
* Attention to detail
* Solution and Customer focused.
* Strong Administration Skills
Monday - Friday 9am - 5.30pm
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