- Our Client continues to drive the innovation that underpins home security. With over 175 years of manufacturing, design and innovation
- Huge brand name, very well known in the UK.
- Excellent training, support and back up.
- Our client offers a great Long term career opportunity.
Customer Service Advisor
- Build and maintain relationships in a professional manner with all customers and employees, providing support and building customer confidence at all times.
- Answer all calls in a professional manner stating the company name and your name when answering promptly.
- Accurately input sample and sales orders on the same day of receipt, checking stock status and delivery dates, prices, margins and part codes to avoid any errors and that no order is processed below the authorised margin. Exceptions to be confirmed with your Team Leader.
- Communicating all potential stock outs to customers as soon as possible, preferably within 2 hours of new orders being received or on the same day of receipt if less.
- Liaise with logistics, production and warehouse teams to ensure stock issues and back orders are dealt with promptly and ensure customers are kept up-to date of progress.
- Inform customers of our delivery policy, boxed quantities and minimum order value, up-selling when orders are below the minimum order value.
- A great career opportunity.
The Ideal Person:
- Strong interpersonal communication skills.
- High level of customer service skills demonstrating a positive, friendly and professional attitude at all times.
- Attention to detail.
- Analytical abilities.
- Microsoft Packages : Word, Excel and Outlook.
- IT packages : Sage, Salesforce, Phocas.
Consultant: Lisa Spiteri
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Pension, Holiday + Benefits