Customer Service Advisor
The spot salary for this post is £19,735 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary
Shipley, BD17 7SW
Full time Contact Centre: 35 hours per week on a rota basis covering Monday to Friday 8am to 8pm and Saturday 8am to 12noon
Accent Group is a successful national housing association owning over 20,000 homes with a turnover of £100m. Our residents’ homes and services are managed from regional offices in Middlesbrough, Burnley, Camberley and Peterborough, with the central office located in Shipley, West Yorkshire.
You will be joining Accent at an exciting time. Our new 3-year Corporate Strategy ‘With you for your Journey’ sets out an ambitious and exciting agenda for the future that will establish Accent Group as a sector leading organisation.
We have a clear vision. We want to be the no.1 Housing Association in the UK. To help us achieve this vision, we want amazing people to join our empowered and talented team of Customer Service Advisors who are passionate about delivering first class customer service and have the customer at the heart of everything they do.
As a Customer Service Advisor, you will be doing more than just answering calls, you will be making a difference to people’s lives! In this fast paced role, you will work to agreed performance standards and targets utilising multi-media communications methods and take full ownership of all calls, striving to achieve a first time resolution.
You don't need housing experience - once you've completed our thorough 4-week training you'll know everything you need to be a part of the Accent family. So if you are enthusiastic with a positive attitude and a people person who:
- learns quickly
- is passionate about delivering first class customer service
- puts the customer at the heart of everything you do
- is a great listener and communicator • is resilient and flexible
- enjoys fast-paced environments and embraces change …then Accent is the place for you!
Apply ASAP - This vacancy will close when we have sufficient applications