This is a fantastic opportunity if you have experience in working within case management, whether that be in PPI, complaints or the legal sector and are looking to join an organisation that will offer you the opportunity to develop your career.
My client are a top 200 multi-service law firm that are based in the centre of Leeds, they offer a professional and friendly working environment along with the opportunity to have a career within the legal sector.
They will provide full training to develop your skills as a case manager within their Remortgage department where you will handle the legal process for remortgaging a property.
This is a busy and varied role where you will be working as part of a team you will be responsible for managing a caseload of remortgage case files from instruction to completion.
Duties will include:
-Manage a caseload of Remortgage instructions per month
-Liaise with the client and borrower where necessary
-Carry out a title investigation
-Carry out any basic non-fast track tasks
-Carry out identification checks
-Obtain a redemption statement for every charge affecting the property
-Check the mortgage offer
-Chase any outstanding documentation required to proceed to completion
-Set a suitable date for completion in accordance with the client and borrower requirements
-Carry out any searches required on the property or borrower
-Attend to post completion matters and ensure the client’s charge is secured as a first legal charge
-Scan or file incoming post
-Deal efficiently and effectively with telephone calls made by the client, borrower or third party
-Refer technical issues to the Quality and Technical Advisor for completion
-Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
-To provide assistance on transactional matters as required
SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED
-A minimum of 12 months’ experience in a similar role, ideally gained within a similar volume environment
-Proven ability to process tasks in a volume caseload and to working in a high volume environment
-Proven IT skills, in particular experience of using a case management system
-An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
-A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately
-A flexible and adaptable approach to work
-Strong commitment to client care and to providing a friendly and helpful service
-Excellent written and verbal communication skills
-A self starter with a ‘can do’ approach to work, used to demonstrating initiative; and Experience of working within a team environment and of supporting others