Job descriptionJob Title:
Customer and Commercial Analytics Manager role
London and occasional travel to other offices
£200 - £350 per day
3 month initial contract to permanent
Working to increase the customer experience within the company.
To be suitable for the position you must have;
Minimum 2 years experience producing meaningful and insightful analysis, liaising with key stakeholders of all levels.
Excellent analytical skills and the ability to interpret large and varied data source. Be well versed in handling 'big data' and able to work to glean appropriate insights from across a range of data analysis tools. Experience in of understanding customer experience would be an advantage.
Experience with programming, design and integration of data warehouse and data distribution platforms.
Advanced knowledge of SQL and APIs and experience of data modelling languages (Preferably R).
Although not essential it would also be advantageous if you are;
Educated to Degree standard as a minimum, with strong verbal and written communication skills.
The post holder will be responsible for developing strategies for effective data analysis and reporting, whilst supporting business decision making utilising data and analytics. As such a key component of the role will be to select, configure and implement analytics solutions, whilst championing the use of evidence-based decision making for all aspects of customer services, marketing and revenue generation. The post holder will work closely with stakeholders in customer services, marketing, business development and retail systems to utilise data to improve the effectiveness of commercial activities. Utilise and interrogate various sources to develop a data-driven pictures of passengers door to door experience. Provision of timely and effective CX measurement and insights using dashboards and analytics to help the business visualise and forecast information and solutions to drive business change.
Navartis Ltd is a specialist recruitment company supplying highly skilled technical and management professionals within the global Transportation, Civil Engineering & Utility industries, if you are seeking a new position our recruitment team can locate the opportunity to suit your needs.