Are you looking for a new career move into a thriving FMCG business? Are you willing to take on new challenges and hit the ground running? Here at Kerry Foods we are looking for a talented Customer Service Executive to join our Rollover team in Slough. You will be supporting across the portfolio and working as part of a close knit, and supportive team. The role is based in Slough, UK and will offer the successful candidate the opportunity to work in a fast paced, entrepreneurial business. This is an exciting opportunity for a highly driven candidate who is looking to work in a high profile role in a supportive and engaging business setting. With ongoing progression and training we will support you in achieving your goals as well as offering a long term career opportunity. If you are looking for a new challenge, apply now! Working as an effective member of our Customer Services Team, you will liaise closely with both internal and external customers, and our suppliers. Answering incoming calls, taking payments and orders, handling customer questions, queries and complaints as well as providing information about our services and products are all areas that you would be responsible for. You will also be responsible for contacting customers over the telephone, overcoming objections, managing orders, collecting information, making appointments and conducting follow-ups. The perfect candidate would be comfortable actively promoting the company’s products and services. Kerry Foods Overview Here at Kerry Foods we lead the way in manufacturing and marketing chilled foods that delight consumers across the UK, Ireland and international markets. As well as creating the finest customer-branded chilled foods, we also own an impressive stable of our own household name brands, from Cheestrings, Yollies, Denny and Dairygold to Mattessons, Wall's and Richmond sausages. We have 6,000 people working across 14 manufacturing sites, as well as a number of commercial bases throughout the UK and Ireland, and together we drive a business with an annual turnover of €1.5 billion. Our open minded and forward-looking culture empowers our people to use their passion, skills and customer-centric focus to build on this success, driving our ambitious growth strategy, and ensuring we delight the tastes of tomorrow. Kerry Foods is part of Kerry Group - one of the largest and most technologically advanced providers of Taste & Nutrition solutions in the world. The Group supplies over 15,000 products to many of the world's biggest names in the food, beverage and pharmaceutical markets and had revenues of over €6 billion in 2015. It has 100 manufacturing sites across the world serving over 140 markets. Of our 23,000 people over 800 are scientists, demonstrating how innovation and technology lie at the heart of our organisation, and always will do. Key responsibilities include: Accountabilities and Responsibilities: Answering inbound telephone calls Taking orders for products and processing this using Microsoft NAV Prompt Email correspondence Managing and resolving customer complaints Responding promptly to customer queries and needs, following up customer calls where necessary To liaise with the warehouse staff and couriers to ensure orders are dispatched before set deadlines Processing credit/debit card payments for non-credit account customers Sending out invoices in a prompt and timely manner Identifying and escalating priority issues Updating call reports on the system Complete records of telephone interactions, orders and accounts Seek to update customer information and maintain customer data base Send out invoices in a prompt and timely manner Qualifications Skills/Qualifications: Excellent communication skills Excellent interpersonal skills, able to work effectively with people at all levels Highly organized with ability to prioritise well Excellent attention to detail Ability to self-motivate and self-direct Good customer services ethos Proactive thinking – the ability to come up with options and solutions Motivating, positive, energetic Looks for ways to improve and promote quality Essential: Minimum of 1 year previous customer service experience Demonstrable experience of MS Word and Excel. GCSE English and Math’s or equivalent such as an NVQ/SVQ in customer service Preferred: Call centre customer service experience Microsoft NAV an advantage, but full training will be given.