Customer Care Executive
Salary: £18,000 pa + staff discretionary bonus payable monthly dependent on business performance forecasted at £2,300pa (payable monthly)
Benefits: 22 days’ paid leave (plus an extra day for your birthday if it lands on a working day) + Bank holidays, Early finishes, Pension scheme, opportunity to work some hours remotely.
Hours: 37.5 hpw
Location: Manchester, M2
Our client is a firm of Insolvency Practitioners, based in Manchester city centre between Spinningfields and Albert Square who specialise in helping people with debt problems by putting arrangements in place with their creditors to repay whatever they can afford to pay over a set period of usually 5 or 6 years.
The business started in 2012, but most of the team has worked together at previous employers, so quite a few people have been with us for 10 or more years, which shows that it’s a good place to work, grow and develop.
Due to continued success and expansion they are currently looking to recruit a Customer Care Exec to help support them with new clients. There will be full training given on the firm’s systems and you will have a dedicated work buddy to help you with any problems while you are settling in.
Duties include (but are not limited to):
•Liaising with prospective new customers who have contacted us, to arrange adviser calls with colleagues
•Pulling together the new customer’s financial information pack, which will involve close interaction between the client and our advisers
•Liaising with the Insolvency Practitioners and lead generator providers about the progress status of new customers
•Inputting data into the company’s client management system for report monitoring
The Ideal Candidate:
•Previous experience within the financial sector is not essential but would be an advantage
•Previous experience in a Customer Care/Service role would be beneficial
•Hard working and flexible
•Bright, enthusiastic and happy to be part of a team
•Good standard of written and spoken communication
•Eligible to work in the UK
If you feel you are the ideal candidate APPLY today!
Keywords: Office Administrator, Administrator, PA, Secretary, Secretarial, Clerical Assistant, Customer Service Operator, Customer Services, Client Relationship, Customer Relationship Manager, Customer Care, Customer Care Executive.