You will be part of the team that provides a remarkable service to our customers, and your key objective will be to maximise customer retention through office based support.
This ideal candidate will have a proactive approach to self-development and improvement as well as a positive mental attitude, and will be excited about working with like-minded people to take us on our journey from good to great.
Skills required for this position:
o Excellent communication skills
o Good language literacy skills with the ability to communicate in a professional manner both written and verbal
o Excellent numerical skills
o Computer literacy with knowledge of Microsoft Office Word and Excel
o Previous experience in Account Management or Customer Service
o An interest in technology and current trends
Roles & Responsibilities
o Responsible for a base of customers, retaining their business, improving loyalty and revenue by understanding what new solutions the customer needs
o Never losing a customer without a fight - Doing what ever it takes!
o To handling both incoming and outgoing customer service calls
o Responsible for fault diagnosis, follow up and resolution
o Periodic Rate reviews
o Understanding & pre-empting the threat from competitors
o Developing a good product knowledge in order to educate customers in alternative 2 Circles services. e.g. Mobiles, Line rental, Broadband
o Handling General Billing queries
o Using company reporting mechanisms to highlight and identify potential customer issues
o Handling customer and dealer feedback and complaints both on the phone and in writing
o A competitive salary and benefits
o Full training
o Ongoing personal development
o Busy, fun working environment
Due to location a car is required.
£16,500.00 - £24,000.00 per year