You’ll do more thanthe expected. You’ll do the unexpected.
You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
Use a variety of internal and external risk assessment tools to pre-empt potential high credit loss accounts;
Assess the risk of false applications;
Conduct reviews of card accounts to assess company risk by determining linkages to other accounts, previous personal history, patterns of spend and known indicators;
Take preventative action on accounts in a timely and accurate manner by placing the appropriate blocks on cards;
Escalate all high value, high risk accounts to the Team Leader or above for early warning purposes;
Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
American Express are pleased to offer acompetitive international relocation package for the right candidate thatpossess the correct right to work in the UK. Further details and conditionswill be shared on application.
Offer of employmentwith American Express is conditioned upon the successful completion of abackground verification check, subject to applicable laws and regulations.
For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
An excellent communicator with exceptional interpersonal skills;
Highly assertive with an accomplished telephone manner;
Confident taking initiative and making difficult judgement calls;
Able to use negotiation and relationship management skills to provide win-win outcomes;
Highly self-motivated, results-oriented and positive;
A team player;
Well-presented and professional;
Passionate about American Express and customer service.
Monday to Friday 8am - 4pm, 35 hours per week
There’s adifference between having a job and making a difference.
American Expresshas been making a difference in people’s lives for over 160 years, backing themin moments big and small, granting access, tools, and resources to take ontheir biggest challenges and reap the greatest rewards.
We’ve also madea difference in the lives of our people, providing a culture of learning andcollaboration, and helping them with what they need to succeed and thrive. Wehave their backs as they grow their skills, conquer new challenges, or eventake time to spend with their family or community. And when they’re ready totake on a new career path, we’re right there with them, giving them theguidance and momentum into the best future they envision.
Because webelieve that the best way to back our customers is to back our people.
The powerfulbacking of American Express.
Don’t make adifference without it.
Don’t live life without it.
Tocomplete your application please click on the links below. However, if yourequire any assistance with the completion of this process – or need anyreasonable adjustments to be made – then please contact the Recruitment Team email@example.com 00800 83000038 (for Russia based candidates 810 800 83 000038).
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 13, 2019, 10:44:22 AM