CitySprint are on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!
Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where YOU come in!
We have a fantastic opportunity for a Contract Supervisor to join our team in Heathrow on a permanent basis.
Reporting directly to the National Operations Manager the role will require the management and development of a significant CitySprint contract, forming and maintaining key customer relationships and ensuring contractual SLA's are being met and exceeded at all times.
You will work closely with the Contract Managers, Admin team and National Operations Manager and Area General Manager to support the fulfilment of the operational requirements of the contract along with Operations, Business Analysis, Compliance and Solution Design.
You will confidently deal with all incoming customer calls & emails, complete customer bookings on the in-house computer program and resolve and direct customer queries by effectively communicating with other departments at all levels.
Contract Supervisor | Administration | Customer Service | Business Analysis | Contracts Manager
- Excellent verbal and written communication, and fast and accurate keyboard skills.
- Ability to responds appropriately to the needs of the customer and their requests for service and assistance.
- Manage difficult customer situations, quickly recognising signals of a disgruntled customer.
- Self-motivated and able to work independently.
- Excellent punctuality and attendance.
If this all sounds like you, we really want to hear from you! Please don't delay, send us your CV and covering letter outlining why you're the best person for the job.
We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.
We do not require the assistance of agencies with this vacancy - thank you in advance.
CitySprint deliver flexible, reliable, innovative and technology led courier and logistics services. As well as being the UK's leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1-hour delivery timeslots for retail, our Healthcare offer and even in-night deliveries.
Our investment in leading-edge technology and systems is what drives us, always with the goal of improving our customers' experience with us.
At the heart of our business are our people who are committed to providing the highest standards of customer care. Who our customers choose to partner with matters and we make it our ethos to always deliver excellence in the services we provide.
To always stay on top of our game, we employ the best talent with the right expertise and knowledge to support our customers and ensure that we continue to improve and grow.
£30,000.00 - £30,000.00 per year
See Job Spec
See Job Spec