Clinical Application Support Officer / Trainer
Kier Workplace Services is one of the UK’s largest providers of outsourced professional and support services to local authorities and other public bodies, such as the police and fire and rescue services. We lead the eMBED Health Consortium to deliver services to NHS in Yorkshire and Humber. The consortium provides a range of commissioning support services including ICT, business intelligence, and procurement supporting the region’s CCGs. eMBED also delivers services to NHS England and other NHS organisations in the region, which includes the delivery of ICT services to the region’s GP practices.
About the role
An exciting opportunity has arisen for an enthusiastic, self-motivated Clinical Application Support Officer/Trainer. The post holder will act as a SystmOne and/or EmisWeb product specialist and provide training, advice, system configuration, data quality and application support to supported organisations. The role is based in Northallerton and will involve working in conjunction with the rest of the IMT team in the provision of high quality training, advice and project support both at eMBED bases and on customer sites across both the North Yorkshire region and, on occasion, across the Yorkshire and Humber region.
We are looking to recruit a Clinical Support Officer who will provide support to the General Practice and Primary care teams with effective ongoing use of their clinical systems.
This role will be based at our offices in York.
- Support clinical teams in recording and coding patient and clinical information in their patient care systems
- Assist in the implementation of consistent approaches to data including the use of templates and structured data sets
- Be a specialist in the usage and implementation of clinical systems (e.g. SystmOne and EMIS), including extracting, analysing and feeding back clinical data to enable assessment of activity, service uptake and commissioning
- Help promote and facilitate system exploitation and data quality improvement within teams across the Primary Care teams, in support of the commissioning, performance monitoring, clinical governance and public health requirements
- Help ensure that delivery of clinical systems support and data quality is consistent and where appropriate skills and expertise is shared across the group
- Carry out a wide variety of key project support tasks and reports, in order to ensure smooth running and delivery of a highly effective service
- Support the development and co-ordination of all clinical systems training programmes for the Clinical Application and Data Quality system service users, and carry out a wide variety of key project support tasks
- This list is not exhaustive and other responsibilities will be required from time to time
Key Skills and Qualifications
- Previous experience in a similar role
- Degree level qualification or equivalent
- ITIL awareness
- Knowledge of SystmOne and/or EMIS applications would be desirable
- IT Training and support
- Preparation of training, training preparation and user guide material
- Ability to act upon incomplete information, using experience for decision making
- Plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- An understanding of the IT function in healthcare and how information technology can deliver benefit to patients and clinicians.
- Risks and issue management
Make the journey. Leave a legacy.
Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
You should have experience of delivering training or support to clinical system users and experience of working with either SystmOne or EmisWeb. You should have excellent communication and presentation skills in order to be able to communicate complex information to a non-complex audience and you should have excellent customer service skills.
Experience of working in the NHS would be advantageous. A driving license and use of a car are essential to this role.
For further details or an informal chat about this role, please contact Jane Ratcliffe – firstname.lastname@example.org or 07989 342311.
Interviews will be held on Thursday 21st March.
Let’s shape your world together.