Client Services Manager - Glasgow, Shamrock Street £23,973 - £24,446 per annum 37.5 hours per week Full Time, Permanent Pets and people at the heart of what we do. Do you have a business mind and a social heart? Would you love to do a job that gives you an overwhelming feeling of satisfaction knowing that every day when you walk through the door you’re contributing to a lifetime of wellbeing for every pet? Are you looking for a new challenge and want to be a part of our amazing team? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission. About the Role: We are currently looking to recruit Client Service Managers to champion customer service, lead a reception team and provide administration support within our Pet hospitals to support delivery of an efficient, professional and caring veterinary service to the local community. This role has responsibility for managing all aspects of client services within our Pet hospitals, including reviewing and improving customer service, supporting internal and external communication, compliance with client facing risk assurance processes and formulating local community relationships. Our successful candidates will have experience of leading individuals in delivering a high standard of customer service, working in an office administration or facilities management environment and be computer literate with proficiency in various Microsoft Office programmes and databases. We also offer great benefits which include (pro-rata for part-time roles): : Excellent career opportunities/development 37.5hr working week 25 days holiday per year Paid statutory holidays Life assurance 4 x annual salary Contributory pension scheme London weighting allowance will be provided where applicable. About PDSA: As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods. We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet. PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The organisation is committed to safeguarding and ensuring the welfare of children, young people and adults at risk and expects all employees and volunteers to share this commitment. Appropriate background checks will be carried out where necessary dependant on the role applied for. Have you seen us on TV? The People’s Vet is our new TV show that follows day-to-day life at our two Liverpool Pet Hospitals. You can watch our dedicated teams deal with lots of different cases and get a feel for what life is like in our Pet Hospitals. You can find out more information on The People’s Vet and catch up on the latest episodes catch up on the latest episodes online. The closing date for this vacancy may be brought forward should we receive sufficient candidates.