Managing change, Driving improvement
Our Change Analysts are part of a team managing over 500 change requests per month. The change team is central to keeping our products, systems and services performing perfectly whilst executing high rates of change across William Hill plc.
With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.
Your role in the team
You’ll manage all infrastructure change requests across our business, owning the end to end change process and driving improvements as you see fit. You’re responsible for preparing meeting agendas and producing minutes, as well as chairing Emergency Change meetings.
We’re always looking to improve and with this in mind you’ll carry out reviews of the change process. Relationship management is key, and you’ll build and manage relationships with third party vendors and peers across Technology and business teams.
Co-ordinating change scheduling with technical teams and the business, you’ll send out relevant communications if required.
Championing change management across the business you’ll provide adhoc training of the change process and model the William Hill values across the team.
We’d like you to have a good technical background and knowledge of IT Service Management principles, processes and their implementation across networks, platform, applications and databases.
With strong Microsoft excel and Powerpoint skills you’ll also have a good understanding of Service Now and Jira / Confluence. This role requires a good communicator and influencer, someone who can adapt their style as required. You’re an effective relationship builder and stakeholder manager with a strong customer focus. ITIL V3 Foundation certification and experience of working in ITIL aligned environments would be an advantage.
What we offer
We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package, healthy gym discounts and a staff benefits scheme. Plus, our season ticket loan and handy Metro Card loan will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.
William Hill in Leeds
Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there’s also five universities right on our doorstep. And away from work, we’re in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingly.