Cashier DVLA Widnes £9521 At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens. Due to continued growth we are currently recruiting for a Cashier. The Cashier will provide an essential public interface for this operation. Individuals employed in this role will be able to communicate with the general public in a helpful and informative manner, as well as being able to carry out the tasks required accurately and efficiently. Key elements of the role; To liaise with members of the public and give advice regarding the clamp and removal procedures in a courteous manner ensuring that our customer care policy is adhered to at all times To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle To assist in giving our customer (DVLA) a full and comprehensive service according to laid down procedures Production and storage of all documentation required to operate the pound. Inform Enforcement officers or Recovery drivers of any release details or any vehicles to be impounded. Ensure all vehicle impounded are logged with the Police, and all payment and release procedures are followed. Will be required to compile reports, daily logs and operate the ICPS system. Administration of the day to day routines of the pound, including dispatch control, cash handling and reconciliation and reporting procedures. Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation. Be presentable and show high levels of personal integrity and honest Assists the clamp & removal teams through contact with DVLA, Police and Councils To carry out the duties of the role with regard to company policies and H&S procedures The ideal candidate will have; The ability to communicate with customers, often in demanding circumstances Previous experience in a customer service environment Strong communication skills with good written and spoken English PC Literate Experience of using a Cash receipting system You will be required to work 22 hours per week. Monday to Sunday (including Bank Holidays). Flexibility for the role is essential. In return for your hard work; 10 weeks annual leave per annum Pension scheme Free uniform Award scheme Discount scheme Training & development Employee Consultative Committee to represent the voice of colleagues Interested? Apply now!