BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.
Purpose of role
Support the Head of Business Support Services in the management of the Facilities Services, Manage the day to day outsourced contractors for the provision of Staff Catering and Hospitality services, and the Soft Services i.e. cleaning, waste, mail room, printing, FOH inc conference bookings and switchboard, pest control, landscaping and work space support. Line Manager responsibility for the Banks Executive Chauffer and the FM Manager for the city Office.
Scope of role
Strategic and Tactical Supervision of direct reports.
Key Responsibilities of role
•Responsible for the day-to-day management and motivation of two permanent staff members: The Head of Countries Chauffeur and the FM at 5 Aldermanbury Square.
•Direct contract responsibility for the Staff Catering & Hospitality for the offices at Marylebone (HA) as well as the City (AS), including any contract renegotiations or retenders. This includes the arranging of independent food and safety audits twice per year, visiting competitor sites and catering establishments to discuss and taste new food/menu concepts, participate in menu tastings and networking events outside of work with catering colleagues to discuss food and service related matters. Ensuring that there are regular review meetings and action plans are recorded and regularly reviewed.
•Direct contract responsibility for the Soft Services contract at 7 and 10HA and to work long side the FM for 5AS to overseas that the soft services are delivered as per the contract requirements.
•Responsible for contract management for the Dry Cleaner located at 10HA.
•Review monthly the Actual v Budget status of the GL’s that you are responsible for and attend monthly financial reviews with the finance team.
•Oversee KPI/SLA’s reviews for FM Soft Services contract and the Catering and Hospitality contract.
•Prepare the annual reforecast and budgets for the GL’s that you are responsible for, working alongside the outsourced contract directors to ensure that all parties are aligned and that they are presented to senior management and submitted to Finance within the relevant timelines.
•Working with Head of Business Support Services on a day-to-day basis
•Attend monthly one to one’s and direct reports meetings with Head of BSS
•Oversee the monthly hospitality catering recharges and ensuring that all necessary backup documentation are provided and correct coding is used.
• Prepare all necessary Purchase Orders for purchases in advance, ensuring that the correct cost centre codes and GL are applied.
•Authorise PO’s that have been prepared by others as required within signing limits.
•Working with other providers in maintaining a “clear & tidy” policy in the 10HA basement area.
•Responsible for auditing and storing of the artwork in the London Campus, including the control checks to ensure that the artwork has not been damaged.
•Responsible for maintaining the hospitality wine lists, which includes administration of monthly stock takes and the purchasing of wines for both hospitality operations. Attend supplier wine tastings to gain knowledge of new wine vintage’s as well as look for new wines to add to the main wine lists.
•Work closely with Front of House Reception services to ensure all meeting rooms are maintained to the highest of standards and work with Conference Bookings to maximise the meeting room usage and maintain the diary system ﴾MSS).
•Work with colleagues in providing all services across the London Campus in a speedy manner to our “Clients”
•Carry out yearly appraisals of two direct reports in accordance with HR policy and timelines.
•Process any expenses incurred in carrying out duties within this role and authorise any expenses where necessary.
•Responsible for the Cashless Payment System in the staff restaurants and the Vending services assisted by the catering supplier.
•Visit catering and similar exhibitions to further knowledge into new products on the market that could be introduced into the London campus.
•Assist with planning of BCP tests and exercise’s for the BSS department at Romford & Wapping.
•Ensure there is a signed and up-to-date SLA in place for each outsourcing activity and that this has been either provided to the UK Outsourcing manager and/or uploaded into ARGOS and that the supporting ARGOS data is correct
•Ensure that KRIs and KPIs are defined and that regular meetings held with service providers to ensure that all outsourcing is delivered according to the terms laid out in SLA
•Ensure any performance issues or concerns with the material outsourced activity are brought to the attention of the head of the business line or function.
•Ensure that for each outsourcing activity that you are responsible for that there is at least an annual formal, minuted review of the level of service provision with the service provider.
•Assist with BSS projects as instructed by the Head of BSS