This is a senior administrative role providing high level business and operational support to senior managersJob Description
In return for your commitment, we offer a great pay and benefits package. This includes 25 days paid leave, plus 8 bank/public holidays, a generous occupational sick pay scheme, and a pension scheme with a 4% employer contribution (up to 6% if matched by the employee).Description of the role
At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents, and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.
Based at our regional office in Wellington, Somerset, you will provide a broad range of business support to a senior operational leader and their remote geographically dispersed Home and House managers.
You will support and coordinate aspects of financial management, including end of month and year financial reporting processes, and support debt recovery and income generation activity e.g. fundraising initiatives. You will also be involved in workforce management, principally in recruitment and induction of staff and volunteers, leave recording, timesheet completion, casework management, coordination of talent management, pay awards and annual performance appraisal processes.
You will play a key part in internal & external stakeholder engagement, by assisting managers with attendance at external stakeholder meetings, such as with Local Authorities, Partnerships and wider Abbeyfield Society matters. Internally, you will also liaise with internal colleagues in HR, L & D, Marketing etc., to implement plans, and monitor and assist in delivery of functional priorities to the operation. This may involve promotion of Abbeyfield services, such as planning and implementation of promotional activity, and use of social media and other online channels. This may also involve supporting the operational team in all aspects of local promotion, such as attending open days, and assisting with and attending local events to support community engagement.
A significant aspect will also be supporting aspects of tenancy & occupancy management, including contract agreement, issuing after pre-contract checks and all aspects of contract management as directed, and resident consultation meetings. Also you will be supporting managers optimise income generation and vacancy management, and helping in the reporting and monitoring of property maintenance issues, including servicing and repairs and maintenance queries.
You will coordinate internal and external audit and assurance responses, including proactive support before and after CQC inspections, investigation of safeguarding matters, and handling of formal complaints. Additionally, you will maintain service business continuity and emergency plans to ensure they are operationally up to date and relevant.
Finally, you will coordinate aspects of operational performance, such as creating and maintaining operating and annual activity plans for managers, monitoring progress, identifying issues, and providing support for key project activity, taking the lead on certain projects.Our Ideal Candidate
As you would expect for a senior administrative role, you should have a Certificate in Business Administration, or at least an equivalent professional qualification, or significant experience in providing high level operational support to a geographically dispersed team of managers in a regulatory environment, ideally in the care, housing or hospitality sectors.
Excellent IT skills, you well be skilled at exploiting information technology applications to create processes and systems that enhance business effectiveness and efficiency. Results driven with high levels of initiative, you’ll be comfortable making decisions, but know when to escalate for a second opinion.
Highly structured and organised with superior time management skills, you’ll be able to multi-task and re-prioritise tasks and activities when circumstances change. With excellent attention to detail, you have a tenacious desire for accuracy in both written information and numerical data.
You’ll also be able to interpret business plans and priorities, and translate these into impactful administrative support services.
With excellent interpersonal skills, you will actively develop collaborative and productive working relationships, with evidence of achieving results through working closely with others. And as a good mentor and coach, you’ll be able to train operational managers in more efficient ways of working. A strong knowledge of GDPR is also necessary.About the House or Home you’ll be working in
From carers to house managers, activities coordinators to cooks, plus roles in our regional and St Albans head office, Abbeyfield has a varied range of career options available. By working at Abbeyfield you’ll be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities.
Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.
The Business Support Coordinator role is based in Wellington, from where you will provide support to a senior operational leader and their Home and House managers. The West region is one of 3 operating regions at Abbeyfield, each headed by Regional Director. Each region is run bu a number of Business Managers. And you will be aligned to one of these senior managers to provide high level support.
You will be joining a dedicated and friendly team of colleagues, and can be assured of support through your comprehensive induction to ensure you become confident and get up to speed quickly.