Access to business gas should be simple. So, our client makes sure that getting the control, flexibility and transparency you need to thrive is nice and easy. In other words, they don’t just supply energy, they give customers power. And this is where you come in. You will be part of a team of Business Improvement analysts who support the company’s mission to deliver out of this world customer experience. Working as part of the busy IT and Change Team, your mission will be to work across the business to help teams undertake process improvement to ensure they give customers the power over their energy supply.
You will drive improvements and support the delivery of change through excellent communication to relevant stakeholders. No day will be the same and you will work with a variety of individuals across multiple operational teams in order to ensure that the customer is at the heart of all business change.
You will drive a culture of continuous improvement as you work, you will empower people to think about root causes of issues and how to make the improvements going forward.
With a keen eye for detail and a passion for learning the perfect candidate will be values driven and enjoy working with a variety of people on projects of varying sizes. The perfect candidate will be looking to improve their skills and learn on the job as they go.
•Carry out a variety of analysis activities including Process mapping, Customer Journey Mapping, Impact Assessments, Root Cause Analysis and quantitative and qualitative research and present your findings in a format fit for your audience.
•Recommend changes and improvements, explain the costs and benefits of your recommendations and then measure the results.
•Bring the different business/customer touchpoints together to identify issues and problems.
•Identify where business readiness activities are required, produce learning guides, briefings, and work with the relevant stakeholders to do so.
•Work closely with the teams to understand operational issues and support them in problem solving.
•Work with IT & Change team to specify business and customer requirements and act as facilitator to deliver small change
•Support Project managers in identifying deliverables and change to process, draw out key information from operational stakeholders to enable the smooth delivery of the project
•Excellent communication skills at all levels of the business
•Excellent analytical skills
•Ability to prioritise and work to deadlines
•Ability to work independently
•Awareness of Lean Six sigma
•Business Process Mapping
About the Company
"In 1994, we had a crazy idea. We thought: let’s make access to energy as simple as breathing. It was a single idea that led to a bunch of others, like: instead just supplying our customers with energy, let’s give them power too.
Over twenty years later we’re the largest independent shipper of gas in the UK. And we’re still implementing those crazy ideas. We see it like this: the way we’ve always done things is the way things should have always been done."
How to Apply
Please attach your CV and covering letter to let us know you you’d be the best person to join our team to the link provided and the hiring company will be in direct contact.