Role Title: BusinessConsultant-Payments
New or Existing Role:New
- Design & Initiation (D&I) has two core purposes to support HSBC in becoming a simpler, better, faster organisation:
- Advising leaders with multi-year transformational agendas, providing structure, planning and input to transformation strategy (the D&I team is part of the trusted advisory portfolio)
- Driving design and mobilisation effort on strategic programmes, adding speed, certainty and accuracy to the structure and the delivery of programme benefits
- The Business Consultant will be aligned to a business domain and/or function. The purpose of the role is to manage and execute business efforts across a portfolio of consulting projects or play a key role in one of the global priority programmes
Problem Solving andCritical Thinking
Understanding wide arrayof approaches to information gathering that supports effective problem solving
Able to navigate throughunclear problems and develop structure and definition
Applying structuredthinking in presenting analysis and conclusions
- Taking ownership of solving problems end to end, solving discrete problems systematically and independently
Business Analysis andDesign
Understanding the end toend process of designing, developing and deploying target operating models
Articulating the use ofbasic level business models and operating models and participating in theirdevelopment
Key contributor withinan engagement team to test and refine designs with stakeholders
Performing effectiveanalysis and gap assessment to the required level of granularity based ondifferent stakeholder needs / views
Analysing the currentstate, identifying the future state and then validating assumptions withstakeholders to align with business requirements
Innovation and IdeaManagement
Demonstrating confidencein putting forward new ideas, and testing new ideas with colleagues and peers
Supporting requests todevelop thought leadership and methodology collateral
Identifyingopportunities to bring new and efficient ways of working in the project
Participating inactivities to improve D&I methodology
Keeping abreast ofindustry trends to bring innovative ideas to the business solutions /engagements
Building and maintaininga reputation for reliable, efficient and effective delivery of businesssolutions
Understanding theimportance of managing own time and workload
Immediatelyhighlighting/escalating any off track activities and bottlenecks slowing thesuccess of delivery
Identifying theopportunities to accelerate the delivery of the projects and acts on them
Promoting pace andenergy within the team
Resource and TeamManagement
Understanding theresource and scheduling process
Clearly understandingown role and the role of others
Endorsing teamengagement initiatives, fostering learning and collaboration
Promoting anddemonstrating self-development (e.g. training)
Providing ongoingvisibility of project timings and commitments
Identifying necessarysteps for the completion of discrete sets of activities with some appreciationof stakeholder perspective
Supporting the team andcoordinating with stakeholders to facilitate the documentation of scope,quality, cost and effort
Proactively monitoringplan execution and provides comprehensive updates, taking ownership of anyassigned plan
Understanding thepurpose and priorities of the organisation, both now and in the future
Thinking commercially toidentify opportunities to develop business from new/existing internal customers
Considering impact anddependencies of the group priorities for the project and its deliverables
Challenging businessdecisions based on domain knowledge
Understandingexpectations of their role on each engagement
Investing time tounderstand the needs, ambitions and expectations of others
Training/coaching theuse of frameworks to less experienced colleagues
Listening todevelopmental feedback from line management and making a conscious effort toaddress these
Being open, honest,clear and inclusive in communication
- Actively listening
Using appropriatecommunication tools
Taking account of howothers may interpret words and actions
- Managing the complexity involved in consulting projects that span multiple stakeholders
- Maintaining a trusted adviser status and managing scope while maintaining an internal objective view to challenge the business solutions
Work relativelyindependently and have the gravitas and acumen to consult with businessmanagement.
Be self-motivated anddriven but able to manage and work in a team whenever required
Be easily accessible andavailable to support business stakeholder and Consulting Leadership needs
Become an informationintermediary to help connect activities / change initiatives underway acrossthe bank which benefit the stakeholders in each engagement
Be able to cope andbring structure to ambiguous situations and problems. He / she will be expectedto adopt an agile and flexible approach to work
- Be culturally sensitive
The jobholder will also continually reassess the operational risks and likelihood ofoperational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes
The jobholder should address any areas of concern with line management and / or the appropriate businessstakeholders. Effective and timely remedial action should be evidenced
Knowledge &Experience / Qualifications
Demonstrate knowledge oftrends and issues facing the industry and in particular those that affect theirbusiness area
Be able to articulate tostakeholders the targeted benefits for a change intervention.
Be knowledgeable aboutHSBC’s environment including: structures; business drivers; Group andbusinesses’ strategy;
Be knowledgeable of theexternal environment including: Main banking competitors; Innovation &Technologies; Regulatory environment; Key events in world / local news thatcould impact HSBC; Global economy;
Utilise financial skillsto develop a high level business case, considering investment and high levelbenefits.
Basic knowledge ofbanking, key domains and change industry.
Knowledge of changemanagement, project management and target operating model design methods
At least 3-5 years ofexperience working on business consulting/Industry expereince in large complexorganisations.
Overall financialservices industry knowledge with specific functional expertise ideal.
Demonstrated ability tobuild, maintain and navigate the organisation using formal / informalnetworking skills.
Demonstrated experiencewith organisational change and business transformation
Problem solving andanalysis skills
Some experience inmanaging others
Experience supportingthe definition of a business problem, and solutions based on data.
Experience of validatingand prioritising business requirements.
Good experience withdata analysis and interpretation.
Some experience insupporting the facilitation of requirements / design sessions.
Familiarity andexperience with financial services business and governance models.
Typically qualificationswould include an undergraduate or postgraduate degree
- MBA is beneficial.
Local industry accreditatione.g. ACIB (Associate of the Chartered Institute of Bankers). Optional.
We want everyone to beable to fulfil their potential which is why we provide a range of flexibleworking arrangements and family friendly policies.