Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary Under close supervision, assists the Claims function by providing a high level of clerical and administrative support. Ensures that all operational administration activities are delivered in a manner consistent with business unit internal and external services standards and best practice. This role does not lead others. Primary Job Duties & Responsibilities Carries out administrative functions, quasi claim handling functions (bill payment, invoice processing, minor claim adjudication, activities which do not require certification, vendor activity co-ordination). Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice. Provides functional resiliency by supporting multiple locations across Claim Europe. Achieves or surpasses service expectations of internal and external customers as determined by the business. Develops and maintains effective relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes. Openly communicates knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines. Other duties as assigned. Education, Work Experience & Knowledge Previous relevant work experience gained within a general insurance claims department or in a general insurance claims support role preferred. Working knowledge of Microsoft Office products such as Excel, Word and Powerpoint preferred. Working knowledge of I90, Openbox and Lloyds claims systems is preferred. Experience of data entry processes preferred. Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role. Job Specific & Technical Skills & Competencies Basic computer literacy in Microsoft Excel, Word and Powerpoint preferred. Intermediate written and oral communication skills. Environmental/Work Schedules/Other Travel (Occasionally) Each individual has responsibility for: Acting in accordance with Travelers Companies' Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures Delivering high quality service to brokers and customers in line with our service standards Complying with all legal, insurance, regulatory, Lloyd's and Sarbanes Oxley rules and guidelines Acting at all time in compliance with the Treating Customers Fairly outcomes Working as a team with colleagues within the Company and the Enterprise Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders Adhering to the Company's policies and procedures Keeping adequate records of all transactions undertaken with brokers, customer and all other parties Continually looking for improvement both from a personal and business perspective Physical Requirements Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Use of Display Screen Equipment (Continuously) Licensing or Certificates As appropriate to location. Ireland: willingness to commence or maintain the Minimum Competency Requirements of the Insurance Institute of Ireland. UK: willingness to commence or continue Chartered Insurance Institute studies. Equal Employment Opportunity Statement Travelers is an equal opportunity employer.