Assistant, Client Delivery Location: Manchester Salary: Dependent on skills and experience Closing Date: Monday 24 December 2018 The Opportunity We are looking for a Client Delivery Assistant to provide administration support to the Client Delivery team. Responsible for client hospitality and to provide first class client service via the effective handling of all internal and external telephone calls and of visitors to our offices. Skills, Qualifications and Behaviours Excellent standard of education with a desire to further development and to undertake relevant examinations. Proficient IT skills in core Microsoft Office systems. Organisation and prioritisation skills. Excellent verbal and written communication skills with an eye for detail. Professional telephone manner. Key Responsibilities Answer all internal and external telephone calls, using the main switchboard, in an efficient and courteous manner. Meet and greet clients and external visitors, offer beverages and newspapers. Arrange any catering requirements for meetings and seminars. Maintain all front of house and client facing areas ensuring meeting rooms are presentable immediately before and after meetings in accordance with Front of House standards. Manage meeting room diary. Occasional assistance with out of hour’s events in the office. Support the office with administrative duties. Responsible for production of all client meeting packs. Responsible for binding reports as requested from Paraplanning. Responsible for managing all postal, courier and delivery requirements including the franking and sorting of post and DX deliveries. Support the Facilities team by assisting with ad hoc duties as requested and dealing with local minor service contract providers. This role requires candidates to be immaculately presented, to have excellent customer service skills and to work to very high standards within their remit. About us Tilney is an award-winning financial planning and investment company that builds on heritage of more than 180 years. Our clients include private investors, charities and professional intermediaries who trust us with more than £24 billion of their assets. We offer a range of services including financial planning, investment management and advice through our Bestinvest service; a leading online platform for those who prefer to manage their own investments. Whichever service a client chooses we believe their personal wealth is our personal responsibility. Headquartered in Mayfair, London, Tilney Group employs over 1,000 staff across our network of 30 offices and we have nationwide Financial Planning and Investment Management teams. We pride ourselves on offering the very highest levels of professional client service across our entire range of solutions to help our clients achieve financial peace of mind.