Assistant Director (Customer Services)
£55,000 - £60,000 per annum + Performance Related Bonus + Car Allowance
Our client is a dynamic and successful housing association that finds and implements innovative solutions and aims to provide the optimum level of service to their customers.
They have an exciting opportunity for an inspirational leader to effectively manage the organisation’s housing services so as to deliver its operational and financial targets and regulatory requirements and be accountable for the operational and financial performance of services.
Reporting to the Executive Director of Operations you will work closely along with the Assistant Director - Housing Operations in the delivery and continuous improvement of the organisations housing services. Further to this, you will deliver their strategic vision and objectives ensuring that the service areas operate within all regulatory guidance, statutory and legislative requirements and to review policies and procedures relating to the service.
They are looking for an individual who has extensive experience in managing operational customer service teams and experience of working in the housing sector. You will be a customer focused individual ensuring customer service is the priority of the business with the ability to think outside the norm to provide quality services.
If you’re excited by this challenge, then they’d love to hear from you.
Closing date: 27th January 2019
First Interview date: 12th February 2019
Second Interview date: 14th February 2019
+ Performance Related Bonus + Car Allowance