- Job Type
- Contract Type
- Assessment Service
- 25746 to 27342
Assessment Officer Income and Debt – Council Tax
Grade: Sc6 – £25,746 - £27,342
Job Reference: 5453
Contract Type: Permanent/Full-Time
Working as part of a team, the Assessment Officer will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer’s needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.
Responsibilities will include working effectively as part of a team to assist in the delivery and completion of collection related work encouraging customers to use the Council’s website as a knowledge base and customer portal for financial, income and debt, income maximisation.
We are looking for applicants with:
Experience/successful track record of providing collection/financial assessment services.
Experience of processing income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services.
Closing Date: Midnight 7th November 2018
Interview Date: TBC
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.
All appointments will be made at the bottom point of the salary range.
If you are interested in this role and you would like an informal discussion about this vacancy, please contact Geoff Waterton on 020 8379 4778.
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 379 4898 or firstname.lastname@example.org. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.
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