The General Medical Council (GMC) is an independent organisation that helps to protect patients and improve medical education and practice across the UK.
- We decide which doctors are qualified to work here and we oversee UK medical education and training
- We set the standards that doctors need to follow, and make sure that they continue to meet these standards throughout their careers
- We take action to prevent a doctor from putting the safety of patients, or the public's confidence in doctors, at risk
Every patient should receive a high standard of care. Our role is to help achieve that by working closely with doctors, their employers and patients, to make sure that the trust patients have in their doctors is fully justified.
We are independent of government and the medical profession and accountable to Parliament. Our powers are given to us by Parliament through the Medical Act 1983.
We investigate concerns raised about individual doctors. Where the investigation calls a doctor’s fitness to practise into question, we will decide on appropriate action, for example issuing warning or referring the case to the Medical Practitioner’s Tribunal for a fitness to practise hearing.
The purpose of this role is to provide efficient and timely administrative support to the investigation teams carrying out casework.
Main role and Responsibilities:
- To provide quality administrative support to investigation officers and the Central Investigation Assistant work queue where required
- Ensure case management system is correctly managed/updated
- Demonstrate excellent customer service in all interactions with external and internal stakeholders
- Ensure that post, faxes, NHS.net secure emails and cross directorate service requests are allocated promptly
- Answer general correspondence and preparing standard letters
- Answer telephone enquiries from GMC members, the public and profession, referring more complex matters to senior colleagues as appropriate
- Some experience in the use of IT systems. MS Word, MS Excel and MS Outlook
- An understanding of the Data Protection Act and the importance of maintaining confidentiality at all times
- The ability to establish credibility and maintain good working relationships with customers and colleagues at all levels
- The ability to maintain a sensitive and professional approach at all times
- An understanding of excellent customer service and demonstrate this in all interactions with internal and external stakeholders
- The ability to work in an organised and efficient manner with high levels of accuracy and attention to detail
- The ability to priorities workloads effectively
- Excellent communication skills and the ability to adapt communication style accordingly
- To be able to use innovation to suggest improvements to both individual and team processes
- Ability to demonstrate a basic level of analytical skills when processing incoming correspondence and assisting with casework
- Minimum 5 x GCSE Grades (C and Above) including Mathematics and English
- A-Level or equivalent level of education
35 hours a week,
Monday to Friday.
Will start from £14,794 per annum, going up in instalments based on your experience.
You’ll benefit from being part of an organisation that is genuinely committed to its people. Within our friendly environment, you will have access to a range of learning and development opportunities designed to support your ongoing progression.
You’ll benefit from being part of an organisation that is genuinely committed to its people.
We offer an attractive salary and benefits package. To find out more, please click here: https://jobs.gmc-uk.org/why-join-us.html
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.