The North East Learning Trust is a growing multi-academy Trust founded by The Academy at Shotton Hall in Peterlee.
Our Trust family currently consists of our lead school, The Academy at Shotton Hall, along with a range of schools In Northumberland and throughout the Durham area, covering all year groups plus 6th form. We are actively expanding our Trust across the North East of England, building and strengthening our Trust family as an exemplary school community.
Due to expansion, we require an enthusiastic and energetic Apprentice ICT technician that will assist in providing support to partner schools. The role will involve 1st line support and working alongside other technical staff, travel to any of our other sites may be required as and when needed.
The apprentice will be responsible to / report to the Assistant Schools ICT Manager.
Main purpose of the post:
To assist in all aspects relating to the care and maintenance of computing, audio, visual, printing and telephony equipment supporting junior staff as required.
The role is predominantly 1st line support, assisting senior technical staff as required.
- Basic end user orientation, desktop and application use as well as cloud services as required
- Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system
- Support end users and their associated accounts/data
- Provide general support for end user devices & printers
- Update group policy as required using change control
- Monitor Ongoing backup health, logging issues as required
- Monitor end user devices to ensure AntiVirus/Updates/Firewall etc. health
- Monitor WebFilter/Firewall effectiveness and general health by routine testing
- Monitor UPS system and perform TPM as required
- Move equipment & Patch network ports as required
- Monitor wireless connectivity and escalate as required
- Monitor digital signage system, verify availability and schedule
- Update asset system as appropriate to track old/new equipment, moves/allocations etc.
- Maintain AV solutions in use, performing TPM as required.
- Maintain applications used throughout the Trust, applying updates and managing deployment assignments.
- Maintain central update and antivirus policies to mitigate emerging threats and advisories.
- Maintain telephone system deployment and device allocations, escalating as required for call routing changes etc.
- Monitor basic network services such as DNS and DHCP
- So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees, and in premises/work areas for which the post holder is responsible, to maintain a safe working environment for employees and service users. These are defined in the Health and Safety Policy and codes of practice
- Work in compliance with the Codes of Conduct, regulations and policies of the Trust, and its commitments to equal opportunities
- Ensure that output and quality of work is of a high standard and complies with current legislation/standards
- Basic understanding of Windows based desktop computers
- Windows based operating system installation and configuration
- Desktop PC building and configuration
- Interested in programming/scripting
- Excellent customer service skills
- Energy, drive and enthusiasm
- Keen interest in computing technologies and their application.
- Ability to support a team culture
- Ability to plan and organise time effectively, work under pressure and meet deadlines
- Commitment to personal professional development
- 5 GCSE qualifications (or equivalent) grade A* - C
35 hours per week between the hours of 8am and 4:30 pm, Monday to Friday.
The job opportunity is a full-time post for the duration of the apprenticeship programme. However, as the Trust grows, there could be prospective opportunities for development after the apprenticeship for the right candidates.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.