Self Employed High Court Enforcement Agent York Marston Holdings is the UK’s largest judicial services company working for over 500 local authorities, central government and businesses. Our 4,000 frontline agents and self-employed enforcement officers deploy from 170 offices and help collect £500m a year on behalf of UK taxpayers and business. We are an industry leader in the delivery of ethical services, prioritising customer welfare and using data to help our clients make better decisions. This role is responsible for the general management of accounts at enforcement stage including liaison with defendants, clients, enforcement staff and third parties. Key elements of the role: Making contact by phone to defendants, clients: Responding promptly and efficiently to telephone queries from defendants, claimants: To identify opportunities where we can provide a better quality of service to our clients and increase revenue; Daily management of caseload; Updating case notes in a clear, detailed way; Liaise with outside agencies on enforcement issues; Converting contacts to payments; Agreeing, negotiating and setting payment arrangements; Giving objective information and escalation consequences of non-payment; Comprehending and acting upon lengthy and detailed case history Understanding specific client requirements and acting accordingly The ideal candidate: IT literate – proficiency with Windows systems and experience of using databases; A clear and effective communicator, both orally and in writing; Excellent time management, planning, organisational and numerical skills; Ability to work on own initiative and without supervision and prioritize workloads; Ability to achieve targets; Remains calm and confident and responds logically and decisively in difficult situations. Knowledge of High Court enforcement. Working with the public in a customer service environment; All potential suppliers will undertake Right to Work, DBS and CCJ checks prior to training. Interested? Apply Now! Please ensure that you continue to fill out the full application on the subsequent website by clicking "Apply now." All incomplete applications may not be considered.