Self Employed Enforcement Agent Portsmouth Established in 1972, Rossendales Ltd (now part of the Marston Holdings) is one of the UK’s leading Enforcement Agencies and is part of the Marston (Holdings) Limited group. We are a specialist debt recovery and enforcement agency working on behalf of public sector and Government clients, delivering debt enforcement services to over 150 clients. Rossendales is committed to providing an equitable service in the collection of Council Tax, Business Rates & Road Traffic Fines. We ensure all employees receive on-going support, training in their respective fields and wide range of benefits. Marston Holdings is the UK’s largest judicial services company working for over 500 local authorities, central government and businesses. Our 4,000 frontline agents and self-employed enforcement officers deploy from 170 offices and help collect £500m a year on behalf of UK taxpayers and business. We are an industry leader in the delivery of ethical services, prioritising customer welfare and using data to help our clients make better decisions. We have exciting career opportunities for Enforcement Agents to engage with us on a self-employed basis. The self-employed role offers a competitive OTE of £40,000 upwards, with uncapped earning potential. Role Description: You will be working to maximise the collection for our clients by providing a professional and understanding service, whilst taking full consideration of the customers financial circumstances and current situation. You will deal with every case in the strictest confidence and actively encourage customers to discuss their case with us to find a mutually acceptable arrangement, whilst adhering to the Credit Services Association (CSA) and Civil Enforcement Association (CIVEA) Codes of Practice, aiming to provide a fair and open service to both public agencies and customers. This is a field based self-employed engagement where you will make home visits to customers, using negotiation skills with the aim of collecting payments in full or negotiating suitable payment recovery plans; When appropriate Take Control of Goods in accordance with the Tribunals, Courts and Enforcement Act 2007 and the Taking Control of Goods Regulations 2013; Achieving performance and quality based targets. What we offer: A self-employed role with realistic OTW and uncapped commission opportunities; A paid training support package through your first 10 – 14 weeks; City & Guild classroom and field based training combined with on street mentoring support through to certification and ongoing post qualification support; Access to state of the art IT software and hardware to assist in your role; Excellent development opportunities. To succeed in this role, you will need to demonstrate: Work well under pressure and to high ethical and professional standards; You will possess strong persuasion and negotiation skills; Excellent interpersonal, and customer service skills with the ability to communicate with people from diverse backgrounds and recognise and act appropriately when dealing with vulnerable customers; Adhering to all industry regulation and legislation; Ability to prioritise and manage your own time; Self-motivated and able to work unsociable hours (between 6am and 9pm); You must have a full driving licence & own vehicle, business insurance is essential for this field based engagement. We hold weekly new supplier selection events with new training classes also starting every week. All potential suppliers will undertake Right to Work, DBS and CCJ checks prior to training. Interested? Apply Now! Please ensure that you continue to fill out the full application on the subsequent website by clicking "Apply now." All incomplete applications may not be considered.