If you have strong administration skills and are of a caring nature, this job gives you the opportunity to use these on a daily basis for a bigger purpose – to keep residents safe and happy.
You enjoy managing a varied workload and supporting people with a smile.Job Description
In return for your commitment, we offer a great pay and benefits package. This includes:
● 29 days paid leave, including bank/public holidays (pro rata)
● Occupational sick pay scheme
● Company pension scheme
● Shop and save discountsDescription of the role
You have the important role of managing administrative systems and processes to the highest standard to help our Operations Manager and the team run the scheme both safely and effectively.
Your day is varied and rewarding as you manage your scheduled administration duties alongside responding to ad-hoc requests from residents, visitors, scheme employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the scheme relating to finance, residents and employees.
As the face and voice of the scheme you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
You support the employees and scheme by providing an office function covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes, payroll and invoicing and responding to request for information.
To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.
You maintain accurate and current staff and residents records for the scheme and assist with the issue of service contracts to residents.
You believe in Abbeyfield's values of Caring, Openness, Honesty and Respect and apply these in all of your dealings with residents, employees and visitors.
You are well organised and prioritise your work to ensure that you meet all scheduled deadlines and manage expectations with regard to any ad-hoc requests.
You welcome every resident, visitor and employee with a smile and respond to requests for administration support in a helpful and timely manner. All of your paperwork and correspondence is presented in a way which maintains the caring and professional image of Abbeyfield.
You understand and observe all of Abbeyfield's policies and procedures, keep all home and resident records up to date and the home secure, with the knowledge that this is to protect the residents, the company and yourself. Confidentiality and Data Protection is paramount and you apply this in all of your dealings and communications.
You care for the wellbeing of each resident and build relationships with them with the understanding that you work in their home rather than them living in your workplace. As such you are flexible as required to achieve excellence.
You personally respect the rights, differences and dignity of all of our residents and consider this within all dealings and decisions regarding each resident. You also apply this level of respect to your colleagues and visitors.
You are open and honest in your communications and strive to continuously improve whilst taking responsibility for your actions, taking part in training, attending meetings and seeking feedback.
Our Ideal Candidate
You must be experienced in administrative roles, and be familiar with office procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
Computer literate with a working knowledge of Word, Excel and e mail, you must also be able to demonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.About the House or Home you’ll be working in
Built in 2017 to a high standard, Burnham Court is our latest flagship Independent living home located in the market town of Malmesbury with excellent transport links via road and bus. Our home offers 49 beautifully furnished, modern Independent Living apartments which residents can either rent or own, whilst being part of a friendly and active community. A domiciliary care at home service is also available should residents require additional support to lead a more fulfilled, independent life.
At Burnham Court our residents can enjoy the privacy of their own apartment, combined with the fantastic communal facilities which include a hair salon, nail bar, an activities room, restaurant and landscaped gardens.
Our team of experienced staff treat our residents with care and compassion and are very responsive to our residents’ changing needs. Every team member is valued and are themselves highly regarded and supported through regular learning and development to ensure their roles are carried out to the highest standards.
A warm and welcoming environment exists within our home where our willing team are always on hand to provide whatever help our residents need, from personal care to shopping. Our work ethic is always to put our people first and to treat everyone with the respect and kindness that they deserve.