Inchcape Retail UK
As one of the leading franchised retailer groups in the UK, partnering many of the Worlds best brands including Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Toyota and Volkswagen, we're passionate about ensuring our customers are put first everyday, everywhere. Inchcape Plc is a global premium automotive group, operating a strategic partner to the world's leading car brands in the fast growing luxury automotive sectors.
Our values are much more than just words; they are living, shared beliefs within our business that inform our day-to-day behaviors. Based on over 170 years of history, our values allow us to operate with true pioneering spirit alongside genuine integrity, camaraderie and a deep respect for each other. This powerful Inchcape spirit empowers our culture, drives our business and enables us to contribute responsibly and sustainably to society.
We are car people, not bank people! Our long standing relationship with a portfolio of the worlds' leading automotive manufacturers places us in a unique position within the UK market. Independent from a bank or manufacturer, Inchcape Fleet offers impartial advice for your business. Leveraging our extensive vehicle purchasing power, we can offer our clients highly competitive commercial terms. In addition, our clients have access to exclusive benefits by being in the Inchcape Family.
At Inchcape, we have a clear Vision, Strategy and Core Purpose.
Our Core Purpose is to create an incredible customer experience for the best car brands in the world, driven by our Customer 1st strategy to both strengthen the performance of our existing assets through improved market share and after sales service retention and, through the strong brand partner relationships that this creates, to gain access to expansion opportunities in high margin/high growth areas of the world.
Our strategy is to deliver organic growth through a disciplined focus on our 'Top Five Priorities', growing market share, growing after sales, improving margins, controlling working capital and being selective about capital expenditure, and we drive consistently superior customer service in every site through the proprietary processes of our unique Inchcape Advantage program.
Our business philosophy is built upon our understanding that to be truly successful, a relationship has to be one that passes the test of time and we have many clients where our relationship as their fleet partner exceeds 10 years. These relationships are built on a core set of standards including integrity and flexibility, innovation in systems and processes and an open approach towards understanding our clients' existing and future needs. Communication and a true commitment to developing close working relationships at all levels are essential.
Where it all began…
The Inchcape lighthouse lies 11 miles out to sea off the East coast of Arbroath, Scotland. It stands on one of the most treacherous submerged reefs in the northern hemisphere and is one of the seven wonders of the Industrial Age.
Thanks to the pioneering spirit of a young engineer, Robert Stevenson, who dreamed of building the impossible, a lighthouse was planned on the 'Rock' that had claimed over 100 lives. Despite many obstacles, Stevenson never lost faith in his plan, and by February 1811, the lighthouse on Inchcape Rock was finished. It is the oldest, sea-standing lighthouse in the world and today, still saves lives. 100 years later, inspired by this pioneering spirit, Inchcape's founder James Lyle MacKay, when awarded a title for his services to industry became the first 'Baron Inchcape of Strathnaver' and so named the company that he led.