Wealth and Investment
To provide Wealth and Investment Clients with comprehensive, product agnostic relationship management and optimal service along with sound advice regarding their long-term wealth, estate and offshore planning. The service offering further includes advice and structuring of lending, Trust and banking discussions in addition to their Investment Wealth
1. Strategic Contribution
Contribute towards the formulation of the wealth management strategy, in line with overall wealth management objectives and the wealth international strategy. Provide subject matter expertise, strategic insights and performance metrics / reports to the leadership to facilitate the achievement of the respective strategic objectives.
2. Client Relationship Management
Develop and maintain strong relationships with clients, gaining a deep understanding of their requirements and partnering with them as a “trusted advisor” to achieve their goals while addressing the needs of clients, their families and their legacies through full use of the Wealth Quotient.
3. Business Development
Enhance profitability through the acquisition of new Wealth and Investment clients and through proactive cross-selling of the group’s products (both onshore and offshore) to existing and new clients with particular focus on the region. Host client events and present the Wealth and Investments offerings to the clients. Broaden client relationships within the Group through introductions and facilitation of business flows through CIB, PBB and Liberty as appropriate.
4. Client Service
Deliver exceptional levels of service to clients by owning customer issues, keeping customers informed, and ensuring all their requirements are met timeously, while adhering to the Standard Bank Wealth and Investment global customer service and customer experience standards.
5. Risk and Compliance
Identify and manage business risks by ensuring compliance with applicable regulations and legislation and adherence to standard, policies and procedures. Ensure proper record keeping within the Customer Relationship Management system, while adhering to applicable acts.
6. Escalation Management
Work alongside relationship managers to ensure resolution of all client queries/requests timeously, to ensure customer satisfaction.
7. Internal Stakeholder Management
Foster a creative, collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate.
8. External Stakeholder Engagement
Develop and maintain relationships with various stakeholders that will aid in providing optimal service to the client. These stakeholders could include but are not limited to lawyers, accountants, advisors to clients, family of clients, real estate agents, family office Intermediaries – lawyers, accountants.
9. Budgeting and financial performance
Contribute towards the preparation and management of the departmental budget. Monitor financial performance versus the budget while ensuring all departmental activities are conducted in line with the approved guidelines.
10. Best Practice
Keep abreast of industry best practice and latest developments, changes of relevant laws and regulations and their implications. Incorporate such into daily work practices and decision-making to maintain legal and risk compliance.
Preferred Qualification and Experience
Post Graduate Diploma (Business Commerce)
Job Function: Wealth Management
Years: 5-7 yearsExperience Description: The role requires relevant experience with specialist and technical knowledge in the financial services industry, preferably with relationship management experience in Wealth, Private Clients, Business Banking or Investment Banking.
Job Function: Wealth International Personal Banking
Years: 3-4 yearsExperience Description: Experience in a retail environment which will provide the skills for client needs, relationships and the offerings from which to build on in wealth.
- Customer understanding
- Product knowledge
- Banking process and procedure
- Client Knowledge
- Client Servicing
- Customer reception and channelling