Job Title: Senior Call Centre Customer Service Advisor - Existing Customers Only!
Summary: We are looking for experienced call centre advisors with excellent customer service skills to join a fun and vibrant call centre in Altrincham. Call centre and customer service experience is essential for this role - ideally gained in banking, financial services or insurance.
Salary: £18k plus bonus (Commission uncapped with an average OTE monthly bonus of £1100 - £1200)
The Role: This is an inbound and outbound call centre based role investigating each element of a potential claim with existing customers. We are looking for candidates who have previous call centre experience and experience working within financial services and you will be responsible to substantiate and gather evidence for the basis of each claim - All the while ensuring that the customer receives a professional service at all times.
The Company: One of the original Claims Management / financial claims businesses in Manchester, founded in 2008. This is a large call centre with over 650 employees and growing, they have recovered £440million in compensation for their customers so far! A very successful business, extremely busy and growing with a fun, vibrant team based environment.
There is no cold calling involved in this job but you will have the opportunity to cross sell additional products and services in order to achieve bonus.
- Call center experience
- Strong customer service experience
- Experience of working within Financial Services e.g. banking, insurance, investments etc!
- Strong attention to detail and high level of accuracy
- Experience of working on a case management system
- Excellent verbal and written communication skills
- Ability to multi task and stay in control of calls
To succeed in this position you will be hard working, enthusiastic and outgoing and will have excellent customer service skills. You will be natural at building rapport with customers and will quickly gain their confidence
£18k basic salary
Uncapped commission with an average OTE of £1,200 - 1,500 on top of your basic!
35 hours per week - business hours at between 9am-8pm
Bespoke training sessions and comprehensive training programme
Location: The call centre is based in Altrincham, near metro and bus links.
To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy.
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