Sales Team Manager - Chester
We are looking for someone with experience in managing a sales team and with coaching experience for the same. First and foremost the role is to drive sales/their sales team and to coach and motivate them.
Reason for this role-we need Line Managers in the company to drive the Travel Experts in the company. Travel Experts are the ones that convert warm leads to sales. Customers who call up or use the online chat function to convert sales.
We have set targets for the team-and this persons role is to monitor this progress and work with their team of helping progress.
Working with a small team of 5/6 to help work and motivate each other.
Bonus- You will get a quarterly bonus based on yours and your teams performance. It’s up to £800 a quarter!
Our busy call centre is responsible for taking incoming enquiries from customers considering booking a holiday and it is the responsibility of our Travel Experts to convert each enquiry into a booking.
The role of Reservations Team Manager involves motivating, developing and driving a team of Reservation experts to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department
This role leads and motivates a team of people to succeed, ensuring that your direct team (along with the Operations department) are driven to exceed their targets, deliver outstanding customer service, exceptional quality and are a results-driven environment.
The Reservations Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality
You will have previous experience of working in a managerial role, with a proven track record of guiding your team to achieving results whilst successfully managing change. Strong coaching and a track record of driving high performance are crucial.
You will have the people skills to motivate and lead a team, and a proactive approach to identifying and resolving problems and issues. You will work well in a busy environment and be flexible and adaptable to change.
Knowledge of general HR practices, and experience of working in a call centre, would be beneficial, but are not essential.
Although we work hard, we also believe in rewarding that hard work. In addition to salaries, we offer a generous benefits package including:
- 28 days holiday (including bank holidays)
- Annual bonus scheme
- Staff pension
- Private Medical
- Death in Service payment
- Subsidised parking pass
- Enhanced maternity and paternity pay
- Long service awards - cash payments and increases in holiday allowances
- Staff discount on cottage holidays
- Free worldwide travel insurance (including family members)
- Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office
This role will be offered on on a shift rota basis, which will include some weekend work. Our teams operate from 9am - 10pm, 7 days a week.
Converting warm leads to sales, managing a small team.
Salary additional info: Excellent Benefits & Commission