Eden Scott’s client is a successful insurance company based in Manchester, looking for experienced and career-driven individuals to join their operations team in a Team Leader position.
A great opportunity for candidates with a wealth of telephony-based customer service experience and the drive to carve out a lucrative career in the insurance industry.
The salary is up to £35,000 as well as fantastic employee perks and working environment.
- Proactive management of operations teams including KPI management, development and training of each team member and team motivation
- Active coaching and mentoring of operations teams
- Resolve escalated complaints/Claims from customers
- Look’s for opportunities to maximise revenue through innovative sales techniques.
- Ensure all team members follow company and FCA guidelines accurately
- Experience in coaching and mentoring a team of telephony-based customer service agents
- Drive to pursue a career in team management within insurance
- Contact centre experience essential
If you are ready for a new challenge and would like to join a fast-growing company with genuine opportunities for career progression, then apply today with your CV to firstname.lastname@example.orgHelp.