Offshore Contact Centre Manager
Watford - £32,000
Our client are looking for a full time Contact Centre Manager to join their Telephone Lead Generation team at their newly refurbished office in Watford. The ideal person will need to have a good understanding of offshore telephone lead generation, and have experience of managing third party suppliers and large budgets in order to fulfil telemarketing campaigns. You will need to have the skills to build excellent relationships with suppliers, coupled with strong negotiation skills. A high level of analytical skills will also be needed in order to add value to our clients buying strategy.
If you’re looking to progress your career and want to take on a challenging role with lots of responsibility then please apply today!
You will manage all the call centre partners, ensuring client’s key deliverables are met as well as identifying and targeting new ones. You will be negotiating terms with the partners; including rates and volumes. You will also manage the compliance and due diligence requirements for existing and new data partners.
You will be responsible for managing and optimising the data and lead generation strategy for key clients across a range of sectors. You will monitor and analyse all campaigns and individual data sources in order to optimise overall ROI for our clients.
Additionally you will be expected to develop strong working relationships and work collaboratively with all our internal departments.
Essential Key Skills & Experience:
- Understanding of offshore telemarketing
- Understanding of lead generation and affiliate marketing
- Understanding of the consumer data and direct marketing industry
- Ability to manage suppliers and build relationships (strong negotiating skills essential)
- Analytical skills
- Experience of budget responsibility
- Strong communications skills
- Able to work off own initiative
In return for your hard work and dedication, you will benefit from a competitive basic salary plus:
- Reward schemes for great performance
- 28 days holiday
- Pension scheme
- 2 staff parties a year
- Free parking in an attractive office