Moving Consultant-Private Sector / Customer Service Advisor
A relocation management company, based in Middlesex, currently have an exciting opportunity for a Moving Consultant / Customer Service Advisor to join their busy team.
Purpose of role
A key part of this role is holding telephone conversations with potential customers, so it is essential that the successful employee must be able to communicate easily and confidently by telephone and via email, in a friendly and helpful manner. This role combines business development and sales office administration.
Work closely with the B-C Sales Manager on all lead enquiries to track private and corporate opportunities
The ability to convert web enquiries into booked revenue.
Book surveys with relevant country Consultants
Submit private moving pricing quotations to the assignee
Generating new business in line with annual sales and profit targets
To undertake other sales related duties or projects that may be required from time to time
Maintaining the CRM database and following up existing moves that have been quoted
Skills and experience required:
Industry (moving/shipping/sales) experience is not essential but would be preferable.
Good numeracy skills
Professional and articulate phone manner
Excellent listening skills
Excellent communication skills
Excellent influencing and negotiation skills
Ability to build good working relationships internally and externally
Good aptitude in Microsoft Outlook, Word, Excel
"Founded in 1991, we are a provider of global relocation services to some of the world's leading companies. Through our service delivery hubs in EMEA, the Americas and Asia Pacific, we help clients achieve their business goals by alleviating workforce mobility challenges. Relocating employees receive a dedicated team member as a single point of coordination, support and advice to ensure every part of their relocation runs smoothly. Many of our staff have lived and worked abroad themselves and understand the challenges faced by relocating employees and their families. We are committed to quality and delivering an impeccable service, in every location. Our ISO and FIDI FAIM accredited quality processes guarantee our high standards are consistently maintained. Client satisfaction is our ultimate goal. That is why we make it our business to develop a comprehensive knowledge of each client's challenges and ambitions. By understanding what matters most, we can ensure that this is where we excel. Last year 99.63% of relocating employees were satisfied with our service."
How to apply
If you would like to be considered for this opportunity please attach an up to date CV to the link provided.
As part of any recruitment process, Sterling collects and processes personal information, or personal data, relating to job applicants. This personal information may be held by Sterling on paper or in electronic format. Please read the full GDPR Privacy notice for job applicants, before applying for our vacancies.
GDPR Privacy Notice for Job Applicants
Data Controller: Sterling Relocation Ltd and its subsidiaries ("Sterling")
Data Protection Officer: Group HR Director
As part of our candidate application and recruitment process Sterling collects, processes and stores personnel information about you. We process this information for a range of purposes relating to the recruitment process and this may include your application, assessment, pre-employment screening and your worker permissions.
Sterling is committed to being transparent about how we handle your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation ("GDPR") and the Data Protection Act 2018. The purpose of this privacy notice is to make you aware of how and why we collect and use your personal information during the recruitment process; we are required under the GDPR to notify you of the information contained in this privacy notice.
This privacy notice applies to all job applicants. It is non-contractual.
2. What personal information do we collect about you? Why do we collect this information and how do we use it?
Sterling will only collect information as necessary for the purposes of processing your application or as required by law or regulatory requirements, so not all of the purposes set out below will apply at all time.
We may request the following information from you during the recruitment process:•
Your contact details, including your name, address, telephone number and personal email address
Personal information included in a CV, any application form, cover letter or interview notes
Information about your right to work in the country you will be working and copies of proof of right to work documentation
Copy of qualification certificates
Copy of driving licence
Other background check documentation
Details of your skills, qualification, experience and work history with previous employers
Your professional memberships
Sterling may also collect, use and process the following special categories of your personal information during the recruitment process:•
Whether or not you have a disability for which the Company needs to make reasonable adjustments during the recruitment process
Information about your racial or ethnic origin, religious beliefs and sexual orientation
Information about criminal convictions and offences
Sterling will only collect and use sensitive personal information, which includes special categories of personal information and information about your criminal convictions and offences, when the law allows us to.
Some special categories of personal information i.e. information about your health, criminal convictions and offences, is processed so that we can perform or exercise our obligations or rights under employment law.
The purposes for which we are processing, or will process, health information and information about any criminal convictions and offences, are to:•
Assess your suitability for employment or engagement
Comply with statutory and/or regulatory requirements and obligations, e.g. carrying out criminal record checks
Comply with the duty to make reasonable adjustments for disabled job applicants and with other disability discrimination obligations
Ensure compliance with your statutory rights
Ascertain your fitness to work
Ensure effective HR, personnel management and business administration
Monitor equal opportunities
Where the Company processes other special categories of personal information, i.e. information about your racial or ethnic origin, religious or philosophical beliefs and sexual orientation, this is done only for the purpose of equal opportunities monitoring in recruitment and in line with our data protection policy. Personal information that the Company uses for these purposes is either anonymised or is collected with your explicit written consent, which can be withdrawn at any time. It is entirely your choice whether to provide such personal information. We may also occasionally use your special categories of personal information, and information about any criminal convictions and offences, where it is needed for the establishment, exercise or defence of legal claims.
3. How do we collect your person