We are a City based Managed Service Provider who are currently looking to employ the services of a Support Engineer with at least one year's commercial experience within a busy Servicedesk / Helpdesk environment.
This is the ideal role for an experienced, punctual and reliable customer service orientated individual, with excellent customer facing skills.
The successful candidate will be working with a prestigious customer at their head office, located in the city (London Bridge area) and will be relied upon to provide support to staff members, including board level VIP personnel. Will be technically adept, and able to demonstrate their ability to provide exceptional customer service.
Excellent communication and interpersonal skills.
Strong analytical and problem solving abilities.
Ability to function well under pressure.
Self-motivated, organised and able to work on their own initiative
Demonstrable skills in maintaining & supporting the following:
Desktops, Laptops, Printers and Computer peripherals.
Microsoft Windows 7 to Windows 10,
Microsoft Office 2010 and above
ADSL/DSL Router /firewalls, Lan Switches
TCP/IP, DNS, DHCP
Demonstrable skills in administrating the following:
Microsoft Windows Server 2008 to 2012, including NTFS and Group Policies
Microsoft Active Directory
Advantageous (not essential) skills:
Installing, configuring or troubleshooting the following:
This role is shift based, working 37.5 hours per week on rotation between the hours of 7.30am to 4.00pm or 10.00am to 6.30pm, Mon-Fri. Additionally, the candidate will need to be willing to be included in an on-call rota (approximately one week per month) plus occasionally work during weekends or evenings (at overtime rate x 1.5). This position also benefits from a generous 25-day annual leave allowance.