Clark James are seeking Financial Services Administrators our highly successful clients’ Taunton branch.
Our client, founded in 1988, are one of the UK’s top 100 accountancy firms with true core values, are able to offer a wide range of specialisms including Aerospace, Business Start Up, Legal Corporate & Listed Companies, Property & Construction, International Trade and FCA Regulated Business.
Our client are also FCA Regulated and have a highly qualified team of award-winning Financial Adviser’s.
As Financial Services Administrator, you will be supporting the Financial Services team, with duties including, but not limited to:
· Setting up client records on Intelligent Office (IO)
o Creating Electronic Client Files by extracting information from Personal Financial Planning Questionnaires
o Assigning a client code to each record
· Processing Letters of Authority (LOA)
o Identify which product information needs to be requested from providers
o Prepare Letters of Authority and issue to relevant providers
o File all relevant documents in the electronic filing system
o Create paper files where necessary
o Input specific plan information onto IO and establish a task history
o Communicate with providers to ensure receipt of all information requested
o Record all communication in the associated client product task to provide a status update
o Check the information received is as requested before completing the task
o Liaise with the financial advisers via email or telephone with regards to the progress and completion of the process
o Input plans information onto IO and complete tasks accordingly
· Processing New Business
o Check applications match illustration and the adviser’s new business checklist
o Set up client record, as detailed above, entering plan information and fee expectation
o Liaise with advisers with regards to applications
o Prepare new business enclosure memo and issue the application and associated paperwork to the providers
o Process the new applications online directly with the provider
o Electronically save the new business pack
o Establish an Event List on IO and track the new business to completion.
o Record all communication in the associated client product task to provide a status update.
o Check that acceptance letters and policy documents accord with the application.
o Issue policy documents to the client.
o Electronically save all correspondence received in and sent out
· Existing Customer Service
o Process fund switches and sale of assets online directly with the provider, ensuing associated records are kept on IO and electronically.
o Liaise with providers and advisers with regards to any requests they have made to obtain documentation or information.
o Management and issue of Review Letters.
o Updating IO in relation to changes to client or policy records.
o Prepare valuations as requested by the advisers by obtaining electronic policy values via IO and manual values from the providers. To liaise with the providers to ensure all data is correctly entered in IO and produce valuation reports.
· Customer Services External and Internal
o Provide a high level of professionalism i.e. courteous and efficient, in all dealings with clients, financial advisers and colleagues.
o To liaise with the Administration Supervisor/Office Supervisor regarding issues which may prevent normal business processes and efficiency of the role.
· Electronic Filing
o Scan and index all incoming post into Virtual Cabinet and liaison with the designated advisers where appropriate.
o Scan and index all documentation generated in relation to clients into VC.
· Call Handling
o Answering incoming telephone calls in line with the Call Work Group.
Liability and Disclaimer
The information contained in our advert including any salary or on target earnings information is given in good faith and Clark James Ltd uses all reasonable efforts to ensure that it is accurate. However, Clark James Ltd gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded. No liability is accepted by Clark James Ltd for any loss or damage which may arise out of any person relying on or using any information within this advert.
All applications received will be dealt with in the strictest confidence
Due to the volume of applications received we will be in touch if your application has been successful within 7 working days. If you have not received any communication within this time, please assume you have been unsuccessful on this occasion, but the information may be retained in connection with future opportunities.