Job Ref: DJPF1168
Role: Forecasting Analyst
Salary: up to £32,000
My client is looking for a Forecasting Analyst to work within their resource planning team. The successful candidate will have experience with building capacity plans and budgets. The role is based multi-channel contact centre operation.
What will you be doing?
Short and long-term capacity planning
Lead and develop your team by optimising their skills
Utilise Activity Based Costing information into short term forecasts
Build an attrition model and plan for known staff attrition across all markets
Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts
Strategy development for changes in customer demand and expectations over the next 3 years
Work strategically with the business to drive efficiency
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.