Are you a Customer Services Manager looking for a new exciting position?
Do you have excellent customer service skills and a strong work ethic?
We are recruiting a Customer Services Manager who will ensure the needs of our customers are satisfied; providing excellent customer service and promoting this vision throughout the Company. Proactive in issuing customer information involved in customer responses on behalf of the M6toll.
You will ensure that all customer service representatives are working within company policies & procedures and be confident while applying common sense to unusual situations.
We are a 24/7 business supporting customers who require assistance; you will help to make everyone's experience of the M6 toll a good one. It is essential that you combine a flexible approach to your working day, with a practical approach to problem solving.
You will have a decisive and calm nature; with excellent communication skills, both verbal and in writing. With a good working knowledge of PC's, primarily Excel and databases, plus Word & Outlook. You will implement effective processes for customer service representatives to interact with customers via face to face, intercom, telephone, email etc.; having the right attitude to ensure we always go the extra mile for our customers.
Pension, Employee Assistance Programme, Life Assurance (death-in-service). Company bonus, M6toll Tag, Holidays, Refreshments, Car parking
Customer Service | Manager | Operational | Target | Client Support | Customer Support | Admin
- Full UK Driving Licence and your own transport
- Customer Services related professional qualification or relevant experience
- To adhere to Company dress code and Alcohol & Drugs policy
- The role requires Criminal Records check clearance
- Excellent customer service skills
- Customer service management experience of working in an operational environment
- Responsibility for meeting set targets
- Reliable and flexible with a strong work ethic
The M6toll is the most exciting development in British transport history for many years. Since the M6toll opened in December 2003, it has grown from strength to strength and is recognised as the key strategic through route in the West Midlands; bypassing one of Europe's most congested motorways.
Midland Expressway Limited (MEL) is a private company with the government concession to design, build, operate and maintain the 27 miles of the M6toll until 2054. After this time the road will be handed back to the government.