French & Another European Language Customer Service Specialist
Permanent Full Time
£21K + bonus + benefits + travel allowance
Our client, an international company, is seeking to appoint a French AND another European Language (e.g. German, Polish, Italian, Spanish) Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.
- To receive incoming calls from customers; managing chats, social media comments and emails.
- Provide first level technical support and if required escalate to Technical Support when applicable
- Identify sales opportunities from inbound calls and pass to sales team.
- Update and ensure the internal database is accurate.
- To perform other work related duties as assigned.
- Fluent in French AND another European Language (German, Italian, Polish, Spanish) is a Must
- The candidate should be customer focused, have excellent communication and organisational skills.
- Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
- The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
- Interest in gaming would a big plus
- Experience within online communities would be advantageous.
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
- We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to email@example.comHelp