Control Room Operator x 3
Job Ref: WH18 706-708
Scale 4/5 (£18,870 – £23,111) *Career Graded Post
37 hours per week - working a shift pattern covering 24 hours per day, 7 days per week. Shift pattern available on request
Wolverhampton Homes manage and look after more than 23,000 homes on behalf of The City of Wolverhampton Council.We love our city and we’re here to help provide good quality homes and great customer service for our tenants and leaseholders.We’re passionate about what we do – and we care about our city’s future.
Do you have a sharp eye? Can you spot things that don’t seem quite right? Are you a problem-solver with a ‘can-do’ approach to tackling problems? Do you want to make a difference to people’s lives? Then this is the job for you.
We have an exciting opportunity for three Control Room Operators to work in our state of the art control centre. You will be responsible for monitoring CCTV, door entry systems, telecare and out of hours call handling for Wolverhampton Homes and provide a physical support to our concierge service.
What are we looking for?
You’ll need to be committed to providing excellent customer service and have experience of dealing with people in a customer service environment. Ideally you will have experience of working in a control centre, if you haven’t, training will be available for the right candidate.
We’re on a journey from #goodtogreat - you could be a part of our success.
For an informal discussion or more information, please contact John Hopkins on 01902 552977.
Closing Date: 01 June 2018
Interviews:15 June 2018