Job Ref: DJMA1744
Job Title: Contact Centre Manager
Location: South East – (Surrey/West Sussex/Hampshire commutable distance areas)
Salary: £45-50k base bonus bens.
This is an opportunity for a customer focused and experience contact centre manager to join a trusted business.
You will have full responsibility for the day to day operations of the contact centre, managing the delivery of a great and continuously improved customer experience.
You will work closely with your team to drive improved performance, efficiencies and capacity across your team, delivering enhanced customer contact and employee engagement.
Working closely with the senior management team, you will help develop and implement programmes of change, which will affect process, tools, technology and people.
You will carry out regular 121’s performance management, coaching and development. Motivating team members and assessing performance against agreed quality management ensuring individuals team meet all agreed SLA’s and KPI’s
If you are interested in applying for this role, you will have experience within a contact centre leading and managing a team of team leaders. You will have a clear focus on the customer and be able to input into strategy and continuous improvements through the insight, knowledge and analytics produced through the customer contact.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.