Sunday, Monday, Tuesday, Wednesday, Friday
Week two: Thursday and Saturday
As a Concierge, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
Taking a proactive and diligent approach to health and safety standards across the site.
Supporting the residents and assisting them effectively with any queries they may have
Proactively tailoring your approach to individual personalities and building a community atmosphere.
The role of Concierge reports directly into the Development Manager.
You will have previous Concierge experience, strong written and spoken English, communication skills and will be well presented. If you have experience working in the hospitality sector it will be beneficial and any relevant training or courses will also be advantageous. Currently, you will be working in a position that involves a great deal of face to face interaction with customers, and you are able to build excellent professional relationships. You thrive in a busy and dynamic environment, were no two days are the same.
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Provide a high level of service to residents and visitors.
Ensure the development is professionally maintained to the highest standards.
Accepting / signing for deliveries on behalf of our residents, keeping them safe and secure until they are collected.
Issue parking permits to all vehicles accessing the development. Ensure compliance with the parking regulations of the development
Identify, record and resolve defects that arise.
Report any security incidents to the police and Development Manager as required
Ensure that all health and safety risks are identified, and reported to the relevant party
Direct contractors on site, inform maintenance and management when contractors arrive
To investigate any system faults and to report these faults to the Maintenance Operative and Development Manager with details of any actions taken.
To investigate any property faults discovered or reported and to attend and record on concierge reports and work record sheet. Inform the faults to Maintenance team and Development Manager
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
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