Job Title: Chinese Speaking Customer Service
Salary: £22K - £24K
- A very successful management and marketing services consultancy with offices in Central Birmingham, London and Honk Kong.
- Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
- The company has been growing and this position is as a direct result of that continued growth and success.
- Attend to all inquiries via live chat, instant messaging tools, email and telephone.
- Maintain a professional and positive attitude with all clients and parties.
- Provide excellent quality customer service at all times.
- Complaints handling and escalations.
- Complete KYC procedures on the Company’s clients’ customers.
- Process deposits and withdrawals in and from customer accounts.
- Troubleshoot problems with deposits and withdrawals.
- Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
- Handling responses to marketing campaigns and crediting bonuses to customer accounts.
- Compile daily and weekly figures for supervisors, managers and senior management.
- Liaise with Clients’ agents and distribution partners.
- Liaise with Clients’ suppliers and platform owners.
- Other ad hoc duties.
- The successful candidate will speak fluent English and Cantonese, or Mandarin
- The ability to write (Type) in these languages is also essential.
- You should have strong communication and time management skills.
- You should have a keen attention to detail and good analytical skills.
- You should be proficient in Microsoft Excel and Word