A healthcare organisation responsible for the successful management and delivery of healthcare services provided to over two million people living in North West London, ensuring local residents receive high quality, modern and sustainable healthcare services.
This is a 4 month internship paying £1,900 per month with the potential to convert to a permanent job.
How can you expect to spend your day?
You will join the Performance Team which provides a performance management and reporting function to hospitals across North West London. The team’s core function is to work with commissioning teams and providers to identify areas of poor performance, and to ensure that there are robust plans in place to improve performance. The team also provides a “pressure surge” function that maintains an overview of A&E pressures and actions.
In this internship you will work on the “pressure surge” aspect of the team, involving analysis (largely via Excel spreadsheet), and monitoring pressures across North West London's hospitals to greater improve patient repatriation and discharge processes.
This is a fantastic internship for any recent graduate looking to develop commercial work experience in a business analyst function, whilst working for a world renowned organisation.
Tasks you can expect to learn about and be responsible for include:
• Develop appropriate detailed performance information to support performance and quality monitoring.
• Monitor pressures across North West London through online systems and communications with acute providers.
• Taking notes of daily meeting to discuss pressure surge and ensure actions are followed up.
• Monitor the submission of exception reports and data submissions from providers.
• You will learn how to develop predictive tools to determine risks within the system.
• You will use all available information and data to visually create real time status reports of pressure in the local health system.
• Support the Associate Director of Performance and Heads of Performance in refining processes to support Performance monitoring and improvement.
Working hours vary in order to monitor activity 7 days per week and so this team work in shifts to make this possible. Shifts are usually 9am to 5pm, 8am to 4pm and 10am to 6pm. You will work 1 in 3 weekends but the organisation prefer you do not work both weekend days so you’d usually do a Friday and Saturday and have a couple of days off or a Sunday and Monday followed by two days off.
You will not be expected to work for more than an average working week in terms of hours e.g. 37.5-40 hours per week.
The ideal intern’s personality and qualifications are:
This role most suits a recent graduate with good analytical skills, looking to gain commercial work experience as a business analyst for a world renowned healthcare organisation.
Required skills, experience and personality:
• Educated to degree level.
• A high level of numeracy is required to make sense of waiting times and associated data, without needing to be a maths expert.
• A mature individual able to communicate with people of all ages and status.
• A passion to work in the healthcare or public sector would be a bonus.
• Someone with great people skills who can communicate well a range of different teams and hospitals in order to gather relevant information.
• Working knowledge of MS office packages, in particular Excel.
• Someone capable of prioritising their work load and is flexible to adjust to ever changing needs and demands of working in the healthcare sector.
Bonus skills but not pre-requisites:
• Previous experience in healthcare.
• Any previous experience or knowledge of performance assessment and improvement.
• Previous work experience using a range of tools and data sources to produce information would be a bonus.
• Previous experience of assessing detailed performance information and translating into user friendly format would be a bonus but not a pre-requisite.
What are the perks of working for this company?
Work for a world renowned healthcare organisation delivering a world class service, with multiple divisions there is ample room for career progression within the organisation and personal development is widely encouraged.