Customer Service Advisor- Bilingual at Connect 2 Staff

Kings Hill, Southern ME195AH

About the Job

A new position has become available within the emergency contact team of an expanding and growing business.

You will answer the phone, handling requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.

Duties include:

-24/7 emergency medical assistance case handling
-Managing customer expectations in line with operational guidelines
-Protecting insurer client's interests at all times
-Dealing with customers, clients and colleagues in a pleasant and courteous manner
-Ensuring that case information is recorded accurately
-Liaising with the in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
-Helping to plan and put into effect medical repatriations
-Providing caring and compassionate support to family members of patients and deceased relatives

Hours: 4 days on, 4 days off, 12 hour shift pattern between 7am - 9pm (including weekends and public holidays)

Benefits:

* New, modern offices with free parking
* Pension
* Life insurance
* Discounted travel insurance
* Private medical insurance
* Critical illness cover

It is essential that you have a customer service background, handling volume calls. You will be fluent in at least one European Language, as well as having excellent verbal and written communication skills in English. Experience of handling sensitive or medical based calls would be of benefit.
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